Stop Firefighting.
Start Preventing.
OmniMSP gives IT support companies one platform to monitor every customer system, catch problems before they become outages, and manage the entire business — from first contact to final invoice.
247
Devices Monitored
18
Alerts Resolved
98.7%
SLA Compliance
0
Critical Issues
Recent Activity
Every great MSP starts with
knowing their customers.
The OmniMSP CRM is purpose-built for IT support companies. Not a generic contact book — it connects every customer, every device, every ticket, and every conversation in one place. When something breaks at 9pm you know exactly whose server it is, what it runs, when it was last serviced, and who to call.
Start free with CRMCustomer & Contact Management
Full company profiles with contacts, notes, and a complete history of every interaction. Never start a support call cold again.
Device & Asset Tracking
Every machine linked to its owner. Track serial numbers, specs, warranties, and service history without leaving the CRM.
Ticketing Built In
Log, assign, and resolve support tickets directly against customer records. Full thread history, priority levels, and technician ownership.
SLA Monitoring
Set response and resolution targets per customer or contract tier. Get warned before a breach — not after.
From firefighting to prevention
Most IT support companies operate in reaction mode — the phone rings, something is broken, and the race begins. OmniMSP shifts that model.
The Old Way
Reactive support
- Customer calls at 9pm — server is down
- 30 minutes to find the right credentials
- Outage was predictable — disk had been at 95% for weeks
- Emergency visit, emergency invoice, unhappy client
- No visibility across other customer systems
- Every problem feels like the first time
The OmniMSP Way
Proactive support
- RMM detects disk at 80% — alert created automatically
- Automation script runs a cleanup overnight, no call-out
- Client gets a proactive update: problem solved before noticed
- Stronger relationship, lower support burden, happier client
- Single dashboard shows every customer system at a glance
- Monthly reports prove your value with hard numbers
Add power as you grow
Start with the CRM. Add modules when your business needs them. Every module connects to the same customer data — no duplicate entry, no switching tools.
RMM
Remote Monitoring & Management
- Monitor every customer endpoint 24/7 — CPU, disk, memory, network
- Get alerted before clients notice a problem
- Deploy patches and run scripts remotely, without a site visit
Remote Support
Instant remote access to any device
- Connect to any managed device with one click
- Resolve issues in minutes, not hours — no travel required
- Cuts call-out costs and improves first-call resolution rates
Workshop & Repairs
End-to-end repair job management
- Log repair jobs from intake to collection in one workflow
- Track parts used, labour time, and job status in real time
- Customers get automatic updates — fewer 'where's my laptop?' calls
Automation
Scheduled scripts & task automation
- Build and schedule scripts that run across all managed devices at once
- Automate patch cycles, disk cleanups, and routine maintenance overnight
- Eliminate repetitive manual tasks — free up technicians for real work
Reporting & Analytics
Prove your value to every client
- Generate monthly health reports for each customer automatically
- Show SLA performance, ticket trends, and uptime at a glance
- Turn data into retention — clients who see the numbers, stay
Accounting
Invoicing tied to the work you do
- Raise invoices directly from closed tickets and repair jobs
- Track payments and outstanding balances without leaving OmniMSP
- No more copy-pasting between your PSA and your accounts package
Password Vault
Secure team credential management
- Store every customer's credentials in an encrypted, role-controlled vault
- Share access securely across your team — no more spreadsheets or sticky notes
- Linked to customer records so the right credentials are always one click away
MDM
Mobile Device Management
- Enrol, configure, and wipe customer mobile devices over the air
- Enforce security policies across iOS and Android fleets
- Extend your IT control beyond desktops into the full device estate
Point of Sale
Sell hardware from your workshop counter
- Sell hardware, accessories, and peripherals directly from OmniMSP
- Tied to inventory so stock levels update automatically at point of sale
- Invoices and receipts generated instantly — no separate till system needed
Inventory
Parts, stock, and asset management
- Track stock levels, serial numbers, and parts across every job and sale
- Get low-stock alerts before you run out of the parts you need most
- Full audit trail of every item — ordered, used, sold, or returned
Built for IT support. Not adapted for it.
Most MSP tools are generic platforms with MSP features bolted on. OmniMSP was designed from the ground up for IT support companies.
One platform, not ten
CRM, RMM, ticketing, remote support, accounting, and more — all in one workspace. No integrations to maintain, no data to sync, no context to switch.
Self-serve everything
Add modules, upgrade your plan, and manage billing from inside your portal. No sales calls, no account manager, no waiting. Your subscription is yours to control.
Start small, scale up
Begin with CRM free for 14 days. Add RMM when you start monitoring. Add automation when you start growing. Pay for what you use, nothing else.
Your whole team, one tool
From the engineer on a call-out to the owner doing the books — everyone works in the same platform. No siloed tools, no duplication, no end-of-day syncing.
Start with CRM free for 14 days.
No credit card required. Add modules when you're ready.
Manage your entire subscription — modules, billing, team members — from inside your portal. No phone calls ever.
Get started for free14 days free · No credit card · Cancel any time from your portal
Common questions
Everything you need to know before signing up.